Refund & Return Policy for OpenBox Products on eshopi.com
At eshopi.com, we value your satisfaction and want to ensure you have a positive shopping experience, even with our OpenBox products. Please read our refund and return policy carefully:
1. Eligibility for Returns:
- OpenBox products on eshopi.com are eligible for return within 2 days from the date of delivery and time.
- To be eligible for a return, the product must be in the same condition as when you received it, with all accessories and original packaging.
- To start a return, you may contact us on support@eshopi.com . once we receive your product we thoroughly check the condition related to any damage, box missing, accessory missing, mishandling of the product once we found it satisfactory then your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
At eshopi.com, we appreciate your continued support and trust in our platform for your online shopping needs. We strive to provide you with the best products and service, ensuring a seamless and enjoyable experience.
Please do your complete research & read about the product details, color etc. before you buy to avoid indiscriminate buying and returning of products on your account with eshopi.com. While we understand that returns are a normal part of online shopping and can arise due to various reasons, our commitment to maintaining a fair and sustainable shopping environment is essential for the benefit of all our customers.
We kindly request your cooperation in helping us understand the reasons behind the recent returns from your account. Your feedback is crucial for us to improve our products and services, ensuring that we meet and exceed your expectations in every transaction.
It’s important to note that frequent and indiscriminate returns can have a significant impact on our operational costs and the overall shopping experience for all customers. We strive to provide fair and transparent policies, and your cooperation in adhering to these guidelines is appreciated.
If there are specific issues or concerns that have led to your recent returns, we encourage you to share them with us directly. Our customer support team is ready to assist you in resolving any issues and making your shopping experience with eshopi.com as positive as possible.
We value your feedback and understanding as we work together to create a vibrant and trustworthy online shopping community. Thank you for your attention to this matter, and we look forward to continuing to serve you.
However, we also make sure that the customer’s interest are also protected on eshopi.com, we offer 2-days returns(from the time of Delivery and Date), but only if they meet the following 3 criteria:
- The Products/goods are physically damaged(Need unboxing video – It is Must)
- The product is not working
- You have been delivered some different product from what you have ordered (product color is not included in this due to openbox category)
2. Return Process:
- To initiate a return, log in to your eshopi.com account and navigate to the “Order History” section & raise return request.
- Locate the OpenBox product you wish to return and follow the instructions to request a return.
- Once your return request is approved, you will receive detailed instructions, including the return shipping address.
3. Inspection and Approval:
- All returned OpenBox products undergo a thorough inspection to ensure they meet our quality standards.
- If the item is found to be in the same condition as when it was shipped, the return will be approved.
- Please make the unboxing video(Must) & send it to us for damaged product if it is damaged in transit it will help us to process the refund process faster.
- Products internal parts/seal should not be changed, Damaged or Tempered
4. Refund Process:
- Our Team will update you once we recieve and inspect the returned item, and let you know if the refund was approved or not.
- Approved returns will be processed within 7 business days of receiving the returned item.
- Refunds will be issued to the original payment method used during the purchase.
- For Partial COD orders, – Customer can cancel the order within 15 Hours from the date of purchase and time for the refund of PAID amount or COD Token amount. incase of Late cancellation beyond 15 Hours customer will have to bear the cost of Payment Gateway Fee of Minimum Rs.300 or 2.5% of the paid amount whichever is higher.
5. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping method to ensure the safe return of the item.
6. Non-Returnable Items:
- Some OpenBox products may be marked as “Final Sale/stock clearnce” and are non-returnable. This information will be clearly stated in the product title/product description.
7. Warranty Returns:
- If your OpenBox product is covered by a seller’s warranty, please refer to the warranty information provided for details on the return process.
8. Exchanges:
- We currently do not offer direct exchanges for OpenBox products. If you wish to exchange an item, please initiate a return and place a new order.
9. Contact Customer Support:
- If you have any questions or concerns about our refund and return policy for OpenBox products, please contact our customer support team for assistance.
By shopping with eshopi.com, you agree to comply with the terms of this refund and return policy. We appreciate your understanding and cooperation.
Happy shopping!