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Terms and Conditions for OpenBox Products on eshopi.com

Welcome to eshopi.com! We are delighted to offer you a wide range of products, including OpenBox items. Before making a purchase, please take a moment to review our terms and conditions to ensure a seamless shopping experience.

 

1. 1. OpenBox Product Definition:

 

1. 1. OpenBox products are items that have been returned by customers on amazon/flipkart marketplace or were used as display units. These products may have been sealed opened but Never used or connected once, All Products are thoroughly inspected and certified to be in excellent working condition.

 

2. 2. Product Descriptions:

 

2. 2. We strive to provide accurate and detailed information about our OpenBox products. However, there may be slight variations in the product’s appearance (maight vary from professional shooted product’s picture), color(available for specific products )or packaging and product serial miss match compared to a sealed box brand-new item.

 

3. 3. Availability:

 

3. 3. OpenBox products are subject to availability, and we cannot guarantee that a specific item will be in stock at all times. We recommend checking the product’s availability before placing an order in case gets out of stock during order your money will be credited back to your account within 20-45 business days .

 

4. 4. Pricing:

 

4. 4. Prices for OpenBox products are discounted from the original retail price. These discounts reflect the item’s condition and the potential absence of original packaging. Prices are subject to change without prior notice.

 

5. 5. Warranty: disclaimer of warranties, limitation of liability

5. 5. A.We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
      B.We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable, Sr. No. may or may not match with the box due to openbox category 
      C.You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
      D.You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind due to openbox category, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. adot lifestyle /eshopi do not provide any sort of warranty or guarranty directly or inderectly on any product bought from its online platform. warranty is subject to brand’s warranty policy for openbox/returned products.
      E: Incase of sealed pack product- warranty would be subject to availabilty by brand as per brand’s policy.
      F.In no case shall Adot Lifestyle ( Eshopi.com), our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, any emi processing fee/interest charges by bank or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
      G. All Openbox Smartphones come with 6-10 months warranty Due to Openbox Category, Warranty of the smartphones are valid from the date of first activation (by sim , wifi activation ) till  the warranty end period.

 

6. 6. 1 : Returns, Exchanges & Refund:

 

6. 6. 2 : Our standard return, refund and exchange policy applies to OpenBox products as per the mention points if The Products/goods are physically damaged,The product is not working, You have been delivered or some different product from what you have ordered (Please note:in term of “Differnt Product”Product Color is not included in this due to openbox category) ..you may return it within same day or within 2 working days from the date of delivery and time as per the specified return period. Please check our Return Policy Page for more details. Refund Process: Our Team will update you once we recieve and inspect the returned item, and let you know if the refund was approved or not.
      6.3 : For Partial COD orders, – Customer can cancel or edit the order within 8 Hours from the date of purchase and time for the refund of Prepaid amount or partial COD Token amount. no cancellation beyond 8 Hours will be accepted, cancellation charges would be applicable of Payment Gateway Fee of Minimum Rs.500 or 5% of the paid amount (whichever is higher). Partial COD Amount will only be credited in form of Eshopi Wallet Balance or coupon code post deducting the cancellation charges, wallet amount /coupon code can be used for future orders , refund is not applicable if the order delivery gets delayed due to some technical error /natural disaster/strike /technical issues during  the tranisit  at couriers partners end 
      6.4: For Prepaid orders (A): -Rs.500 or 5% of the paid amount (whichever is higher)-Refund would be credited to original payment source in 20-45 business days (No Cancellation would be accepted after 8 Hours) , if customer cancel the order within 8 hours then the payment gateway charges would be applicable and deducted on actual basis.
      B: Once the order is shipped and customer refused to accept for any reason then the customer has to bear the cost of Shipping charges+RTO Charges +Seller logistic & precurement+ payment gateway charges 50% will be deducted from the total product value. Balnce 50% Amount will only be credited in form of Eshopi Wallet Balance or coupon code post deducting the cancellation charges, wallet amount /coupon code can be used for future orders Please note All the charges are charged to us by the payment gateway aggregator, shipping aggregator when accepting payments & the same is passed on to the customer in case of cancellation, refund is not applicable if the order delivery gets delayed due to some technical error /natural disaster/strike /technical issues during  the tranisit  at couriers partners end 

 

7. 7. Packaging:

 

7. 7. OpenBox products may not include the original packaging but 99.9% products come with origional box/packging).However, we ensure that all items are securely packaged to prevent damage during transit.

 

8. 8. Quality Assurance:

 

8. 8. Our team conducts rigorous testing to ensure that OpenBox products meet our quality standards. Any cosmetic imperfections will be clearly mentioned in the product description.

 

9. 9. Shipping:

 

9. 9. Shipping is free but Standard shipping rates may apply to OpenBox products if mentioned on product page. Delivery times may vary, and expedited shipping options may be available for an additional fee. For Undelivered Or Returned product, Shipping +RTO charges may occur or will be adjusted in COD token amt.

 

10. 10. Customer Support:

 

• • If you have any questions or concerns regarding OpenBox products, our customer support team is here to assist you. Contact us through the provided channels for prompt assistance.

10.1 Influncer Marketing :

 

1. 1. Upload A Story of Your Product you bought from us and Tag Us on Instagram to Get Rs. 100 in Your Bank Account

2. Make an Unboxing Video of Your Product and Upload it on Your YouTub Channel by Mentioning our Brand link in Discription & Video Title to Get Money in Your Bank Account.

200- 1K Followers : Rs. 150
1000+ Followers : Rs. 200
5000+ Followers : Rs. 300
10000+ Followers : Rs 500 ( product Value – 3K & Above)
1 Lac + Followers : Rs 1000 ( Product Value- 5K & Above)
3 Lacs+ Followers: Rs 3000 (Product Value – 10K & Above)
5 Lacs+ Followers: Rs. 5000 (Product Value – 20K & Above)
1 Million+ Followers: Rs. 10000 ( Product Value – 50K & Above- For Product value less than 5k Please contact Our Support Team)

Payout T & C :
A. Eshopi.com link should be mentioned in video description and video title along with product link in description (Required for – Minimum 1 Year )

B. Once you upload the video, share the video link with us, our marketing team will review the video, on approval you will recieve a soft copy of NDA to sign. after submitting the documents money will be transffered to your bank account within 15-25 Business Days.

C.Above Influncer marketing scheme/payout is only valid on product purchase from eshopi.com

D.Video approval is subject to an Indvisual purchasers self made video / video made or uploaded by friend or 3rd person or on behalf of friend/relatives/colleague on their channel will not be entiled to get money.

E.Our Marketing team might ask for certain proof/docs to validate your youtube channel own by you or not.

F.Our Domain name, product link and brand name in video title is must to get your video approved

G.You will be entitled to earn money only twise in a year on each youtube channel for the product purchase from eshopi

for more details about influncer marketing programme please write back to us

Terms & Conditions for Imported Products – eshopi.com

By placing an order for any item listed under the “International Products” category on eshopi.com, you agree to the following terms and conditions:

1. Delivery Timeline

• All imported products are shipped from international locations and have an estimated delivery time of 25 to 60 days, including dispatch time.

• Delivery timelines are indicative and may vary due to customs clearance, international logistics, or unforeseen conditions beyond our control.

2. Refund & Cancellation Policy

• Once an order is placed for an imported product, no refund or cancellation is permitted after 24 hours from the time and date of order confirmation.

• A refund request within 24 hours will be honored only if it is raised through our customer support team within the stipulated time frame.

3. Customs Duties & Import Charges

• Products imported into India may be subject to customs duties, import taxes, or additional charges, depending on Indian government regulations.

• These charges, if applicable, must be borne solely by the customer/buyer and are not included in the product or shipping cost.

4. Damaged or Non-Working Products

• In the rare event that a product arrives damaged or non-functional, the customer must:

  • Record a complete and uncut unboxing video clearly showing the issue.

  • Raise a refund or replacement request within 2 days from the date and time of delivery.

  • Submit the unboxing video and supporting details to our support team for verification.

• Refund or replacement claims without proper evidence or outside the 2-day window will not be entertained.

5. Product Warranty

• All imported products sold on eshopi.com come without any warranty or guarantee, unless specifically stated otherwise on the product page.

6. Additional Terms

• Delivery delays may occur due to customs clearance, weather, logistical issues, or other conditions that are outside the control of eshopi.com or the seller.

• By purchasing imported items from our platform, you acknowledge and accept the terms outlined above.

11. Support Availability
     

• Support is only available via chat and support email. Monday to Friday between 10AM -6PM 
• Call /whatsapp call Support is not available at this moment 

12. Law and jurisdiction

All Mentioned terms and conditions will be governed by and will be followed in accordance with  GOVERNING LAW of Noida( Utter Pradesh) , and any disputes/grivances related to these terms and conditions will be subject to the  non- exclusive jurisdiction of the courts of  JURISDICTION .

Company/brand/online entity Shall Not pay any charges for Legal Notices/Legal Fee or any other charges sent on behalf of any client/customer. in case of any Query, Dispute or grivances , please write to us for mutual conclusion on any dispute – support@eshopi.com

By shopping with eshopi.com and purchasing OpenBox products, you agree to abide by these terms and conditions. We appreciate your trust in us and look forward to serving you with high-quality products and exceptional customer service.

Happy shopping!

Great Gizmo Fest Sale (1st August 2026 to 10th August 2026) – Terms & Conditions Check Here >